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Frequently Asked Questions

Frequently Asked Questions

What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, please get in touch.

Don't forget: Please don't include credit card details in any of your messages.

STARTING YOUR BOOKING

Coronavirus: How should I contact you regarding a new or existing booking?

As part of the global efforts to help contain the spread of the Coronavirus, recent Government measures may have an impact on our ability to service calls at our reservations centre. If you are making a reservation, you can do so on this website or by using our app.

Should you need to cancel a booking, we are waiving cancellation fees for bookings that start before December 15, 2020. To amend or cancel an existing booking, manage your booking on this app.

All our teams thank you for your understanding and your patience.

Can I book more than one hire car at a time?

At the moment you can only book one hire car at a time. That’s not to say you can’t reserve more hire cars. Simply make a separate booking.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

What’s an AWD (Avis Worldwide Discount) number?

 You will have an AWD number if you are a member of Avis Preferred, have a corporate account or are taking advantage of a special offer. For some codes, you might be asked to prove you’re entitled to that specific discount when you collect your hire vehicle.

Simply enter your discount number when you book online, or quote it when you hire your vehicle in person. If you have an Avis account, your code should automatically appear when you book online to save you time. Otherwise, it won’t take long to fill in.

Make the most of the discount on your next rental. Start your journey.

DRIVING ABROAD

Can I drive my hire car abroad?

We are pleased to advise that we will be allowing UK rental vehicles to leave the UK mainland from 1 August 2020 onwards, though it is your responsibility to ensure you are able to comply with the regulations in the countries you intend to travel through. Further information about our Continental Cover can be found below.

Unfortunately some border crossings are restricted and you can’t drive certain hire vehicles from one country to another.

Find out if you can hire a car for your journey by contacting our reservations team or check when you book online.

You can drive your hire car from the UK into mainland Europe, but you will need to take out Continental Cover first. This insures you to drive abroad. It also provides breakdown assistance.

You can't book Continental Cover online, so please call us at least five days before driving abroad so we can arrange it for you. You’ll find our phone number in your email confirmation.

We recommend returning your car to the same location you collect it from, because dropping it at another location will cost more. See the full list of locations on the Continental Cover page.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip abroad? Start your journey.

Already planned a trip abroad? Check your booking.

Do I need an International Driving Permit to drive abroad?

Driving abroad is easy, because you can use your original driving licence in most of Europe, South Africa, the USA and Canada.

If your driving licence isn’t in Roman characters (for example, Japanese), or you’re hiring in Australia, you will also need an International Driving Permit.

Discover whether you need an International Driving Permit for your trip and how to apply on the gov.uk website.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If I pick my car up in France, do I still need to pay for Continental Cover?

 No. You only need Continental Cover if you travel from the UK.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

HIRE STATIONS

Can I return my hire car to a different hire station?

 We always try to be as flexible as we can to make your journey easy and a pleasure. That’s why you can book a one-way trip for national, inter-regional and cross-continental trips. We recommend returning your car to the same pick-up location, because dropping it somewhere else will cost more. Don’t worry. Any extra cost will be included in your booking fee, so you know upfront.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

PRICES AND OFFERS

What car hire discounts do you offer?

We’re always looking at ways to offer you premium car hire at the best value.

That’s why you may receive car hire discounts if you have a Frequent Traveller or Air Miles card, to make your journey even more of a pleasure.
 
Discover our latest offers

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Can I get a quote online without making a booking?

Yes, of course. When you search for your hire vehicle, we’ll simply show you the cars available and their respective prices. No strings attached.

Get a quote Ready?

Hiring-with-disabilities

Can I hire a vehicle if I’m visually impaired?

Yes, of course. You can hire a car providing your driving licence allows you to drive a car.

Remember to bring your driving licence when you collect your hire vehicle.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Car Hire in the UK, Europe & Worldwide | Avis Car Rental
Frequently Asked Questions

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