Frequently Asked Questions

What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, please get in touch.

Don't forget: Please don't include credit card details in any of your messages.

WHO'S DRIVING?

Can I have an additional driver?

Yes, of course. We understand you want to share the joy with others, so we make it easy for you to add another driver.

All additional drivers will follow the same hire rules as you and we do need to see all drivers’ licences when you collect your hire vehicle.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Want to add another driver?

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

How much is the young driver charge?

It varies by country. The amount will be clear when you book your hire vehicle online.

If you aren’t booking online, call our reservations team.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Want to add another driver? Find out more.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

CHOOSING YOUR HIRE VEHICLE

I only want to see cars that suit my needs, such as automatics and people carriers. How do I refine my search?

We understand you want to find your perfect model with minimal fuss. That’s why we make it really easy. When you’re searching, simply click the filter at the top of the page to view specific vehicle types.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If a hire car can carry two bags, how big are the bags?

We envisage each piece of luggage to have dimensions of approximately 90 x 75 x 43cm or 35.5 x 29.5 x 16ins.

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Already planned a trip? Check your booking.

PAYING FOR YOUR HIRE VEHICLE

What’s the difference between a fixed value and full credit voucher?

A fixed value voucher only covers hire fees up to a certain amount, so you will need to pay for any extra costs not covered by the voucher.

A full credit voucher covers the entire hire, however much it costs.

You can pick up a fixed value voucher from a travel agent, but full credit vouchers are only available for business rentals through a corporate travel agent.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Can I collect miles or points on all hire vehicles?

We give you the chance to collect miles or points through our partners each time you hire a vehicle, so you can continue to receive a premium service at premium value.

But there are times you won’t be able to collect miles or points. This will happen if you’re a public-sector employee, using a travel industry or airline employee rate, renting a van, or using a substitute, net or tour operator rate.

If you hire more than one vehicle from the same location within 24 hours, your miles or points balance will only be credited once.

Ready to clock up more miles? Start your journey.

Can I book a vehicle for someone else?

Yes, providing you have access to their credit card. The name on the card must match the driving licence of the main driver who must bring this card when they collect the rental.

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Already planned a trip? Check your booking.

OTHER CHARGES

Are there any extra charges on top of the standard hire price?

We understand it can be frustrating when you’re surprised with extra costs. That’s why we always try to be upfront about what you pay.

Your booking typically includes Collision Damage Waiver (vehicle damage cover), vehicle theft cover, tax, breakdown assistance, location charges and, depending on the location car and rate, unlimited mileage. But unless you let us know, it does not include young driver charges, additional driver charges, fuel, upgraded cover, or optional extras such as additional equipment or out-of-hours services.

Please bear in mind your booking fee will never include any parking or traffic violations.

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

What’s a Vehicle Registration Fee?

The Vehicle Registration Fee, which is included in your quote before you book your vehicle, helps cover the cost of your hire vehicle’s registration.

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Already planned a trip? Check your booking.

AFTER YOU'VE BOOKED

How is my booking confirmed?

After you book your hire vehicle, we confirm your reservation by email. Simply print this out and bring it when you collect your hire vehicle.

On the rare occasion we’re unable to confirm availability of your chosen options, your reservation will be put on request. We will update you within 72 hours. Of course, we understand if you decide to change or cancel your booking at this point. Naturally, we won’t take payment until your request is confirmed.

We try our hardest to make sure you have exactly what you want before you start your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Frequently Asked Questions